Service providers have come a long way from simply delivering bits from edge to edge. Providers today facilitate services that are vital to both consumers and corporate customers alike. Contracted bandwidth to fully managed networks to voice, video, data, Internet and wireless to web services and hosted solutions are just a few mentions of the wide array of critical services that are provided by the modern carrier/ISP. In this highly complex, interactive and dynamic environment it is essential to ensure that services are rendered unto customers as per service level agreements and performance/availability guarantees, while maintaining highly secure infrastructure.
This dynamic nature and interdependence of diverse technologies in converged service provider networks necessitates that the administration of service delivery infrastructure be two-fold. On one hand, it is necessary to be aware of incidents that impact performance and service level guarantees as they occur so appropriate corrective measures may be initiated immediately. On the other, it is equally important to maintain a historic and contextual perspective of the globally distributed converged network for strategic trending, long-term optimization and implementation of corrective change. This dual approach to overseeing and administering provider networks is critical to define, deploy and maintain a cost effective balance of network resources needed to support converged networks and ensure performance, reliability and availability of mission-critical infrastructure.
Furthermore, when the service provider becomes the content and managed services provider, the security and protection of its customers becomes a key responsibility. It is imperative for providers to monitor their networks to detect and fend off malicious attacks, while ensuring it retains intercept and forensic capabilities to aid law enforcement agencies.
NIKSUN's Enterprise Solution, Wireless Monitoring Solution and point products (NetVCR, NetDetector, NetVoice, Add-on Solution Modules) ensure that a holistic, scalable solution serving the needs of operations, planning, engineering and security departments in service provider organizations are met in a cost effective model leading to:
- Proficient business service delivery
- High QoS and successful SLAs
- Protection of business assets and sensitive customer information
- Maximum cost efficiency
- Compliance with internal, regulatory policies and law enforcement agencies
- Full packet capture through 100G speeds and multi-time scale data warehouse
- Real-time alarming of performance incidents, security breaches and policy violations as they occur
- Deep-packet inspection for thorough cause-analysis and reduced mean time to resolution (MTTR) of problems
- Anomaly and intrusion detection with correlated forensics
- Complete aggregation and correlation of globally distributed data sources
- Customizable dashboard views for moment-to-moment updates of the dynamically changing network
- Single tap on the network leveraging the NIKSUN Network Knowledge Warehouse for multiple applications
- Long term strategic reports spanning months for capacity planning, trending, optimization and change control
- Microsecond level visibility and operations reports for real-time incident detection, analysis and corrective action
- Dynamic application awareness for immediate knowledge of whether root-cause occurred from a network or application fault
- Measure the impact of novel services like voice and video on bandwidth and service quality
- Option to reconstruct TCP/IP sessions for lawful intercept, SLA arbitration, etc.