IT Meltdown Leading to Investigation of Airlines by Government
Over 6,000 Delta flights have been canceled since Friday affecting more than half a million passengers who have been impacted by the global IT outage brought about by Crowdstrike’s software update.
The DOT said it has received a “high volume of consumer complaints” about Delta’s actions since Friday. The department said it can penalize an airline for “an unfair and deceptive practice” if it finds that an airline provided inadequate customer assistance when flights are canceled or travel plans significantly changed. The problems prompted Transportation Secretary Pete Buttigieg to announce the Department of Transportation would be starting an investigation to make sure Delta is following the law and treating passengers fairly. Buttigieg asked passengers with complaints to contact the Department of Transportation.
The canceled flights by Delta represented 70% of all flights within, to or from the United States. No other US airline had canceled one-tenth as many flights. The service meltdown is costing Delta, both in terms of its reputation and in dollar costs, about $163 million.
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The DOT said it has received a “high volume of consumer complaints” about Delta’s actions since Friday. The department said it can penalize an airline for “an unfair and deceptive practice” if it finds that an airline provided inadequate customer assistance when flights are canceled or travel plans significantly changed. The problems prompted Transportation Secretary Pete Buttigieg to announce the Department of Transportation would be starting an investigation to make sure Delta is following the law and treating passengers fairly. Buttigieg asked passengers with complaints to contact the Department of Transportation.
The canceled flights by Delta represented 70% of all flights within, to or from the United States. No other US airline had canceled one-tenth as many flights. The service meltdown is costing Delta, both in terms of its reputation and in dollar costs, about $163 million.
Read more about this story on our LinkedIn page