Reports of outages at Bank of America began shortly after noon Eastern Time on 10/2/24, according to DownDetector, which tracks problems at websites, the internet, and other companies. By 3 p.m., about 5,000 customers at the bank had reported problems to DownDetector. The bank’s helpline account on X was directing customers to an automated link to request help.

The importance of a banking app's availability and accuracy was highlighted by the fact that some customers who were subject to the glitch had a rude shock when their bank accounts at Bank of America showed zero balances.

Bank of America is the second largest U.S. bank behind J.P. Morgan and serves 69 million domestic consumer and small business clients. Read more about this story on our LinkedIn page