Multiple Outages Force AT&T To Give Bill Credits to Gain Customer Confidence
AT&T’s service suffered multiple outages in 2024. Notable among these was the fact that in February it faced a nationwide wireless service disruption that lasted more than 12 hours, blocking over 92 million calls and preventing over 25,000 attempts to contact the 911 emergency helpline.
To try to regain customer confidence, AT&T said on Wednesday that it would offer bill credits for network outages. Under AT&T's latest initiative, AT&T Guarantee, fiber users who experience outages of 20 minutes or more, and wireless customers who face disruptions of 60 minutes or more of a covered outage, will automatically receive a bill credit equivalent to a full day of service. This new initiative, which will be live from Thursday, is AT&T's guarantee to "make it right" for customers should the company fail to deliver on its promise of dependable connectivity. Read more about this story on our LinkedIn page
To try to regain customer confidence, AT&T said on Wednesday that it would offer bill credits for network outages. Under AT&T's latest initiative, AT&T Guarantee, fiber users who experience outages of 20 minutes or more, and wireless customers who face disruptions of 60 minutes or more of a covered outage, will automatically receive a bill credit equivalent to a full day of service. This new initiative, which will be live from Thursday, is AT&T's guarantee to "make it right" for customers should the company fail to deliver on its promise of dependable connectivity. Read more about this story on our LinkedIn page