Airtel customers across India are experiencing a significant network outage, disrupting mobile data, voice calls, and SMS services. According to Downdetector, thousands of complaints were logged by late afternoon, indicating a widespread issue. The problem appeared to affect users in multiple regions, not just Delhi-NCR, and sparked frustration on social media. Customers reported being unable to make or receive calls, send messages, or access mobile data for hours. Some users also raised concerns over being charged for 4G data despite being on 5G plans, pointing to potential infrastructure and service delivery gaps. Airtel acknowledged the outage and assured users that their teams were actively working to restore services, though no estimated resolution time was provided.

This incident underscores the critical importance of end-to-end monitoring across network, application, service, and infrastructure layers. In a hyper-connected world, outages can severely impact communication, customer trust, and business continuity. Comprehensive visibility and proactive monitoring with platforms like NIKSUN's help telecom operators detect issues before they escalate, respond faster to disruptions, and ensure high availability and consistent performance - ultimately supporting better customer experiences and operational resilience. Read more about this story on our LinkedIn page