Evansville Central Dispatch in Indiana experienced an IT system outage that disrupted operations yesterday. While 911 emergency lines remained functional, dispatchers had to temporarily revert to manual, pen-and-paper methods to record and manage calls. Officials urged the public to use 911 only for true emergencies and to remain patient as technicians worked to restore functionality.

Incidents like this demonstrate how even short-lived IT outages in public safety and emergency response systems can create operational chaos and potentially delay critical services. Organizations must evolve to have 100% visibility into the full IT and network stack with a platform like NIKSUN’s - spanning packet and flow-level data, SNMP traps, system polls, logs, endpoint events, and application and cloud telemetry - enables real-time detection of performance degradation and immediate pinpointing of root causes. By continuously monitoring and correlating all layers of infrastructure, an architecture like this helps organizations like Central Dispatch proactively identify issues before they interrupt mission-critical services, ensuring uninterrupted emergency response, operational resilience, and public safety confidence. Read more about this story on our LinkedIn page