BridgePay Confirms Ransomware During Major IT Outage
BridgePay, a U.S. payments platform provider, has confirmed a system-wide IT outage caused by a ransomware attack, resulting in widespread disruption to its services. The company stated the incident caused a “system-wide service disruption” and that it is working with federal authorities, including the FBI and the U.S. Secret Service forensic team, to investigate. BridgePay stated it cannot provide a definitive recovery timeline, signaling a potentially extended outage window.
The operational impact has already rippled outward, affecting businesses that depend on BridgePay for transaction processing. Restaurants, retailers, and even municipal services have been forced to notify customers that card payments are unavailable, creating direct revenue disruption and reputational fallout. The City of Palm Bay, Florida, for example, reported its online billing portal was down due to the BridgePay outage. This highlights a key reality in modern commerce: when a payment processor experiences downtime, it becomes a business continuity crisis, not just a technical incident — especially when restoration timelines are unclear.
This incident reinforces why organizations must unify security operations and performance operations into a single visibility and response platform like NIKSUN. Many “availability outages” are actually rooted in security events like ransomware or lateral movement — and many security incidents first appear as performance anomalies such as degraded transaction latency, failed API calls, or unusual infrastructure behavior. The only effective approach is a unified platform that correlates NPM, APM, and service KPIs (transaction success rates, response time, API health) with deep security telemetry and forensics such as logs, endpoint signals, network traffic analytics, and threat intelligence. By consolidating observability with incident response and forensic depth, organizations can detect attacks earlier, reduce downtime, and recover faster — because in real-world operations, performance and security are two sides of the same incident. Read more about this story on our LinkedIn page
The operational impact has already rippled outward, affecting businesses that depend on BridgePay for transaction processing. Restaurants, retailers, and even municipal services have been forced to notify customers that card payments are unavailable, creating direct revenue disruption and reputational fallout. The City of Palm Bay, Florida, for example, reported its online billing portal was down due to the BridgePay outage. This highlights a key reality in modern commerce: when a payment processor experiences downtime, it becomes a business continuity crisis, not just a technical incident — especially when restoration timelines are unclear.
This incident reinforces why organizations must unify security operations and performance operations into a single visibility and response platform like NIKSUN. Many “availability outages” are actually rooted in security events like ransomware or lateral movement — and many security incidents first appear as performance anomalies such as degraded transaction latency, failed API calls, or unusual infrastructure behavior. The only effective approach is a unified platform that correlates NPM, APM, and service KPIs (transaction success rates, response time, API health) with deep security telemetry and forensics such as logs, endpoint signals, network traffic analytics, and threat intelligence. By consolidating observability with incident response and forensic depth, organizations can detect attacks earlier, reduce downtime, and recover faster — because in real-world operations, performance and security are two sides of the same incident. Read more about this story on our LinkedIn page